Puls aims to provide the best possible customer experience before, during, and after each appointment. We offer a limited lifetime guarantee on smartphone repairs and we also offer a 90-day guarantee on all in-home services booked through Puls.
Below, we’ve outlined coverage and exclusions.
Handyman services
WHAT IS INCLUDED:
- 90 day guarantee on all handyman services
WHAT IS NOT INCLUDED:
- Post-appointment damages unrelated to the original repair, caused by mishandling, water damage, or any other unrelated issues. For example, if a pipe bursts and damages the same wall, the guarantee does not apply.
- Repairs that are repaired or modified by anyone other than a Puls technician prior to or after our service.
Puls+ Essential Membership
WHAT IS INCLUDED:
- 180 day guarantee on all Puls services
WHAT IS NOT INCLUDED:
- Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, water damage, or any other unrelated issues. For example, if a pipe bursts and damages the same wall, the guarantee does not apply.
- Repairs that are repaired or modified by anyone other than a Puls technician prior to or after our service.
Puls+ Standard Membership
WHAT IS INCLUDED:
- 365 day guarantee on all Puls services
WHAT IS NOT INCLUDED:
- Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, water damage, or any other unrelated issues. For example, if a pipe bursts and damages the same wall, the guarantee does not apply.
- Repairs that are repaired or modified by anyone other than a Puls technician prior to or after our service.
Puls+ Pro Membership
WHAT IS INCLUDED:
- 365 day guarantee on all Puls services
WHAT IS NOT INCLUDED:
- Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, water damage, or any other unrelated issues. For example, if a pipe bursts and damages the same wall, the guarantee does not apply.
- Repairs that are repaired or modified by anyone other than a Puls technician prior to or after our service.
Smartphone
WHAT IS INCLUDED:
- Lifetime guarantee on labor and parts used for the original service. For example, if your screen is replaced and later appears to be defective, we will gladly replace it at no cost.
- Limited one year guarantee is offered on all battery replacements.
WHAT IS NOT INCLUDED:
- Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, liquid damage, software related defects, or any other unrelated issues. For example, if the device comes into contact with another object and the screen is damaged, the guarantee does not apply.
- Loss of data - please back up your device prior to your appointment.
- Devices that are repaired or modified by anyone other than a Puls technician prior to or after our service.
TV Mount
WHAT IS INCLUDED:
- 90 day guarantee on labor and parts used for the original service. For example, if a Puls-provided bracket is faulty, we will reinstall the TV with a new mount at no cost.
WHAT IS NOT INCLUDED:
- Any damage to the TV, unrelated to the original installation, caused by mishandling, and or manufacturing defects.
- Bracket, full-motion mishandling, and TV placement modifications done by anyone other than a Puls technician.
Garage Door
WHAT IS INCLUDED:
- 90 day guarantee on labor and parts used during the original service. For example, if the torsion spring later appears to be defective, we will replace the part at no cost.
WHAT IS NOT INCLUDED:
- Subsequent damage or mishandling to the Garage Door unrelated to the original service.
- Repairs and tune-ups recommended as needed by Puls, but not serviced (customer opts out), as noted during the 25 point inspection.
- Incidental damages, including injury to a person or property, due to a garage door not operating properly.
Home Appliance
WHAT IS INCLUDED:
- 90 day guarantee on labor and parts used during the original service. For example, if the water inlet valve on the washer later appears to be defective, we will replace the part at no cost.
WHAT IS NOT INCLUDED:
- Subsequent damage or mishandling to the home appliance, unrelated to the original service.
- Repairs and tune-ups recommended as needed by Puls, but not serviced (customer opts out), as noted during the original Service call.
THE GUARANTEE IS VALID EXCLUSIVELY TO THE CUSTOMER WHO PURCHASED THE SERVICE AND WHOSE NAME IS ON THE GUARANTEE/INVOICE. THE GUARANTEE WILL NOT BE TRANSFERABLE IF THE DEVICE, HOME APPLIANCE, or GARAGE DOOR OWNERSHIP IS TRANSFERRED TO ANOTHER INDIVIDUAL OR BUSINESS.
