Got questions? We're here to help

Use the sections below to find answers to frequently asked questions. You’re also welcome to email us at support@puls.com

General

Who is Puls?
Puls is a local-first home repair and warranty platform that connects homeowners and renters with trusted technicians who live and work in the communities they serve. We offer fast, convenient repair and installation services, often on the same day, including appliance repair, TV mounting, plumbing services, electrical services, garage door repairs, smart home devices, and handyman tasks.
What areas does Puls serve?
Puls operates in major metropolitan areas across the United States, with local technicians based directly in the communities they support. We currently serve cities such as Los Angeles, San Diego, San Francisco Bay Area, Sacramento, Dallas–Fort Worth, Houston, Austin, San Antonio, Miami, Tampa, Orlando, Jacksonville, New York City, Newark, Philadelphia, Boston, Washington DC, Chicago, Detroit, Atlanta, Charlotte, Nashville, Denver, Phoenix, Las Vegas, Salt Lake City, Seattle, Oklahoma City, and more. Enter your ZIP code when booking to confirm availability and get matched with a nearby technician.
Who are the Puls technicians?
Puls technicians are experienced, local professionals who specialize in home repair and installation. Every technician has been thoroughly vetted, skills tested and completed a background check and arrives with the tools and parts needed to complete most jobs on the first visit. We only work with the best rated technicians, who we monitor through feedback and reviews from customers.
Does Puls provide a guarantee on installations and repairs?
Yes. All Puls services include a 90-day guarantee. If anything breaks, let us know and we’ll send a technician out to repair it under your guarantee.
How soon can I schedule a technician?
In most cities, same-day and next-day appointments are available. Once you book, our system instantly matches your job request to a nearby technician based on your ZIP code and preferred time.
How do I schedule a service with Puls?
You can schedule online, via our app or by calling (713) 568-3458.
How will I know when my technician is arriving?
You’ll receive a text message when your technician is on the way.
How do I pay for my service?
You pay after the job is complete using a secure link sent by your technician. Payment through this link ensures you receive the 90-day guarantee. Puls accepts all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Puls does not accept cash, check, wires, ACH.
How much will my service cost?
Puls offers transparent pricing. The technician will assess the issue and give you a detailed quote for you to approve before the work starts. If you decide to move forward with the repair, the diagnostic will be free.
Do I need to be home during the appointment?
Yes. You’ll need to let the technician in, review the issue together, and approve the work before repairs begin.
Can I chat with my technician before the appointment?
Yes. Once your appointment is assigned, your technician may contact you before the visit to confirm details, request photos, or ensure they bring the right tools and parts. You can reply directly to their messages to share information, access instructions, or questions. If you want to reach out first, you can message your technician by logging into your Puls account and opening the appointment details, or by using the link in your appointment confirmation email.
How do I book a new appointment?
You can book an appointment anytime on puls.com, through the Puls app, or by calling 800-997-8034. Choose your service, enter your location, and select a convenient time — our system will match you with a nearby technician, often with same-day availability.
How do I manage my appointment once it's been booked?
Your confirmation email includes a link that lets you view or update your appointment details. You can also manage appointments by logging into your Puls account and selecting the service you booked. From there, you can update contact details, add notes or photos, or modify the appointment time if needed.
Can you help me take care of my home?
Yes. Puls helps you stay on top of home maintenance by making it easier, more affordable, and less stressful. Our seasonal Maintenance Calendar provides clear monthly recommendations, including simple DIY tasks and reminders for projects best handled by a professional. These small, consistent steps help prevent expensive repairs, extend the life of your appliances and systems, and keep your home running smoothly year-round.
Is Puls cheaper than local repair shops?
Often, yes. Because our technicians work locally within their communities, we reduce travel time and operational costs, which helps keep our pricing competitive and predictable.
How do I contact Puls after booking?
You can reach our team at support@puls.com or by calling 800-997-8034.
How do I become a Puls technician?
You can apply online through our technician application page. Puls is always looking for skilled professionals across all major service categories.
How can my company partner with Puls?
Businesses can contact our partnerships team at partnerships@puls.com.

Puls Membership

How does the Puls membership work?
Puls Membership holders are eligible for discounts on certain services, as well as other benefits. Actual benefits may change from time to time so you are encouraged to periodically review the most up-to-date premium features and benefits by visiting puls.com/membership.
How much does it cost?
There are several tiers of membership, starting at $34.99. To see the different membership levels, visit puls.com/membership
How long does it last?
Puls is an annual membership. Once you have paid for a membership, it will be active until the one year anniversary of the date of purchase.
Can I cancel my membership?
You may cancel your recurring membership at any time prior to your anniversary date of purchase. You will not receive a refund or credit for any remaining time; however, you will retain any premium features or benefits through the end of your Puls Membership Term. Subscription fees paid are final and nonrefundable.
What are the benefits?
Each membership tier has different benefits associated with it. You can see all of the benefits for each tier at puls.com/membership
Do you store my credit card information for renewal?
We store your credit card information for automatic renewal one year after your purchase date. You will be notified in advance when your membership will renew. If you would like to cancel your auto-renewal, please email memberships@puls.com with your request.

Handyman Services

How do handyman services work?
Let us handle it! Puls offers a wide range of handyman services to repair or improve your home. Click here to schedule an appointment in seconds. We will arrive at your doorstep as soon as today to help you out.
What is included in my handyman service?
Every service call from a Puls Handyman begins with an estimate of the cost of the service. During this process, your handyman will discuss the scope of the service you are requesting and provide you with the cost prior to completing any work.
Is your estimate free?
We do not charge you a fee for the estimate as long as you choose Puls to perform your handyman work. If you decline the service from Puls, then we will ask you to pay a $89 fee to cover the visit.
How much will it cost for the service?
Our handyman will provide you with a cost estimate prior to completing any work.
Does your handyman service come with a guarantee?
Each handyman service comes with a guarantee that the service was performed correctly.
How long will it take for the service?
Our handyman will provide you with a cost estimate prior to completing any work.
What types of services does Puls provide?
We provide many different handyman services including furniture assembly, wall hanging, interior painting, appliance install, drywall repair, fan install, window treatments, power washing, light install, electrical services, gutter cleaning and more. Click hereto see the most up-to-date services we provide in your area.

Appliance Repair

How does appliance repair with Puls work?
Get your beloved appliances working again. A Puls technician can repair your dishwasher, dryer, washing machine, refrigerator, oven, or stove so you can get back to the important things in life. Use our website to schedule an appointment with just a few clicks. We will arrive at your doorstep as soon as today to get it fixed. No more piles of dirty dishes or dirty clothes!
How much does it cost?
Your technician will fully inspect your appliance and provide a quote for the recommended repair. The inspection is free if you choose to move forward with the recommendation from Puls. If you decline the recommended repair, we will ask you to pay a $89 fee to cover the cost of the inspection.
Does your appliance repair service come with a guarantee?
Yes! All of our repair services are backed by our 90-day guarantee.
How long will it take to repair my appliance?
On average, most of our appliance repairs are completed in under an hour. In some cases, we must schedule a follow-up appointment so we can order the right part(s). We aim to have all repairs completed within 48 hours of our first visit to your home.
How do I know if Puls can repair a specific brand of appliance?
We support all brands of refrigerators, dishwashers, dryers, washing machines, ovens, and stoves.
How do I book an appliance repair appointment?
Please use this link to schedule an appointment. You should select the type of appliance you need repaired and enter your contact information. You'll be able to schedule a time that is convenient for you. Your Puls technician will arrive at your doorstep and will bring all necessary parts and tools to repair your appliance.

TV Mounting

How does TV mounting work?
Leave all the heavy lifting to us! Puls technicians can mount your big screen TV on the wall so you can start viewing your favorite shows. We can be there as soon as today. Puls technicians can handle TVs of almost any size, and we can provide almost any style of bracket.
Does your TV mounting service come with a guarantee?
Yes! All of our installation services are backed by our 90-day guarantee.
How long will it take to mount my TV?
On average, most TV installations are completed within 45-60 minutes.
Can you install my brand of TV?
Yes, we support all TV brands.
What size TVs do you install?
No TV is too large or too small. Just let us know ahead of time how big your TV is so we can bring a second technician if necessary.
How do I book a TV mounting appointment?
Please use this link to schedule an appointment. You should select your TV type, wall type, preferred bracket type (or opt to use your own), and enter your contact information. You'll be able to choose a time that is most convenient for you. Your Puls technician will arrive at your doorstep and will bring all necessary parts and tools to mount your TV.
Do I need a TV bracket?
Our standard TV mounting prices do not include the price of the TV bracket itself, but we make it easy to purchase a fixed, tilting or full motion TV bracket when booking your service. In that case, your technician will bring the brand new bracket to your appointment.
What if I already purchased a TV bracket?
No problem! We are happy to do the installation with your bracket. Just select the option that says “I already have a bracket” when scheduling your appointment.
What kind of TV brackets does Puls offer?
We offer fixed, tilting and full motion brackets for any TV size.
What additional services can you provide for my TV or home theater?
We offer many add-on services you can select as part of your TV mounting appointment. For example, we can conceal your wires, program your remotes, install a shelf or sound bar, wire up your audio/video setup, or configure your XBOX. Just let us know ahead of time!
Can Puls mount a TV on my wall if it's not drywall?
Yes! Our technicians are skilled and experience at mounting TVs on all types of walls, including drywall, wood, concrete, and brick.

Mobile Phone Repair

What is the benefit of using Puls?
Imagine traveling to a repair store, searching for parking, and being separated from your device for hours. Our service alleviates all the hassle of the conventional device repair process, while ensuring that your data is kept private and secure. Our website makes it easy to schedule an appointment and we send a technician as soon as today. Get it fixed now so you can get on with your life!
Do you provide a guarantee on mobile phone repairs?
Yes! Our mobile phone repair service has a 90 day guarantee. You can count on Puls to use top quality parts for all your repairs.
How long will it take to repair my mobile phone?
On average, most mobile phone repairs are completed within 30-40 minutes.
How do I schedule an appointment for mobile phone repair?
Please use this link to start the repair process. Simply choose your device type and enter your contact information. You can then schedule an appointment with a Puls technician at a time that is convenient for you. We can meet you at your home, your office, or another location.
What happens if I crack my screen again or my phone gets damaged again?
Our guarantee does not apply toward future accidents or unrelated damage that occurs after we have repaired your device. For example, if the screen cracks again then there will be a cost for the additional repairs needed.
What kind of devices do you repair?
The specific models we service can vary by location. When you book an appointment, you'll be able to see if we service your specific device in your specific zip code. You can contact us via phone or email to inquire about support or repair for other devices.
My issue isn't listed as an option - can you fix it?
We'd be happy to connect you with a technician who can perform a Service call on your phone and determine whether Puls can repair it. We do charge a fee for Service call tests. However, if the technician is able to diagnose and solve the issue, we'll waive the Service call fee and simply charge you for the needed repair.
What happens if my device can't be fixed?
Puls technicians are able to provide screen replacements, new battery installation, and charging port replacements. If your device has another issue and the technician is unable to fix it, we won't charge you anything beyond the Service call fee.

Garage Door Repair

How does garage door repair work?
Let's get your garage door working smoothly! Puls technicians can identify what's wrong with your garage door and then repair it so you can get back to the things that are important. We can be there as soon as today.
What is included in my garage door repair service?
Every service call from a Puls garage door technician includes a 25-point safety check for your garage door and its components. During this check, our technician will inspect your garage door system to guarantee it is working as it should. If we spot damaged parts that need to be replaced or signs of upcoming problems, we'll advise you on the best way to fix the problem before it becomes more serious.
Is your garage door inspection free?
We do not charge you any fee for the inspection as long as you choose Puls to perform your garage door repair. If you decline the recommended repair from Puls, then we will ask you to pay a $69 fee to cover the cost of the inspection.
How much will it cost to fix my garage door?
When we arrive at your home, we will fully inspect your garage door and provide you with a quote for the recommended repairs. You can view our pricing page for more details.
Does your garage door repair service come with a guarantee?
Yes! All of our repair services are backed by our 90-day guarantee.
How long will it take to repair my garage door?
On average, most of our garage door repairs are completed in under an hour. In some cases, we must schedule a follow-up appointment so we can order the right part(s). We aim to have all repairs completed within 48 hours of our first visit to your home.
What type of garage doors does Puls repair?
Puls can repair just about any type of garage door.
How do I book a garage door repair appointment?
Please use this link to schedule an appointment. You'll be able to choose a time that is convenient for you. At the scheduled time, your Puls technician will arrive at your doorstep and will bring all necessary parts and tools to successfully repair your garage door.

Smart Home Installation

What does a smart home installation entail?
A technician comes to your house and installs your smart device, including connecting it to the internet for you.
Do you install Ring doorbells?
Yes, we install Ring doorbells and all types of smart doorbells and security cameras.
Can you connect all of my smart devices to a single hub?
Yes, assuming that your smart device is compatible with your hub.
Do I need a Wifi connection in order to use smart home devices?
To experience the full features and functionality of your devices, a Wifi connection is required upon installation. Please have your Wifi password accessible to connect your new devices as well.
Will the technician educate me on the product and how to use it?
Yes! Our technicians will give you a brief tutorial on how to use the corresponding application with your new device, as well as a demonstration of its main features.
Can smart home devices be used outside?
Some smart home devices are specifically designed to withstand weather and outdoor conditions (security cameras, doorbells, etc…). However, some may not be able to operate or function properly outside. Ask your technician for best practices with your selected smart home device.
Will I have to create an account for the app to use my new smart home device?
Most smart home devices require you to create a user account in order to use it to its fullest potential.
My wifi has poor signal where I want to install my new smart home device. Will that be an issue?
Poor internet connections can cause your new device to not function as expected. WiFi repeaters and extenders can be a quick fix for this issue. Talk to your technician for the best solution for your home.