Home Warranty FAQ

Puls Warranty Protection is a home warranty plan that covers the cost of repairing or replacing major appliances and home systems when they fail due to normal wear and tear. It helps prevent sudden, expensive repair bills and includes fast, reliable service from trusted local technicians. Each plan also comes with benefits designed to help you take care of your home, like the 15% discount on non-warranty home services

We offer three plan types under Puls Warranty Protection:

• Whole Home Plan - Covers both major appliances and home systems.
• Appliance Plan - Covers major kitchen and laundry appliances, but also covers the water heater, garage door opener, ceiling fans, and door bell.
• Systems Plan - covers Central AC/Heat Pump System, Home Heating System, Ductwork, Interior Electrical, and interior plumbing (including stoppages).

All plans include same-day or next-day service availability, 24/7 support, and a 30-day workmanship guarantee.

Your policy begins 30 days after the date of purchase.
You can find your exact start date on the first page of your policy, which is available in the Puls App and was emailed to you on the day you purchased your plan.

Homeowners insurance covers external events (fires, storms, theft). A Puls warranty covers breakdowns caused by everyday use—like a fridge that stops cooling or an HVAC system that won't start

All repairs are completed by vetted, background-checked Puls technicians in your area. They're trained to work on all major brands and models.

All Puls Warranty Protection plans include:

• Up to $5,000 in annual repair coverage
• A 30-day workmanship guarantee on all covered repairs
• 24/7 customer support
• Fast, local service (usually same- or next-day)
• 15% discount on non-warranty Puls services

Your specific coverage depends on whether you have the Whole Home, Appliance, or Systems plan.

You can view your full coverage list anytime in:

• The Puls App (under “My Plan” or “Warranty”)
• The Member Portal online
• Your policy PDF (emailed to you at purchase)

No. Routine maintenance (like HVAC tune-ups or cleaning dryer vents) isn't covered. However, you can use your 15% discount to book maintenance services through Puls.

Yes. Coverage applies only to failures caused by normal wear and tear. Pre-existing issues, cosmetic damage, neglect, or improper installation are not covered. Each covered item has an annual limit—details are in your policy

If a covered appliance or system cannot be repaired, Puls will contribute toward a replacement, up to your plan's coverage limit

• Filing a claim - A covered repair for an item listed in your plan (appliance or system). You only pay the service call fee.
• Booking an appointment - A standard Puls service outside your warranty (TV mounting, plumbing, electrical, handyman, etc.). Your 15% member discount applies automatically.

You can file a claim 24/7 in the:

• Puls App
• Member Portal

Select the covered item, describe the issue, and submit your claim. We'll verify coverage and schedule a technician—often the same or next day.

You can schedule any regular Puls service directly through:

• The Puls App
• The Puls website (puls.com)
• Your Member Portal

Your 15% discount is automatically applied.

The discount is automatically applied when you book non-warranty services while logged into your Puls account (app or website) using the email you registered with.

Puls offers a wide range of non-warranty services including general handyman hours, tv mounting, interior painting, hvac repair, smart home set up, gutter cleaning, drywall repair, ceiling fan installation, furniture and appliance assembly, and more.

Most appointments are available same-day or next-day, depending on technician availability in your area.

All covered repairs are backed by a 30-day workmanship guarantee. If the same issue occurs within 30 days, we'll return to fix it at no additional cost.

Search “Puls” in the Apple Store or Google Play, or use these links:

• iPhone: Apple Store
• Android: Google Play
• Login with the email used to buy the warranty

The app lets you file claims, manage your plan, schedule services, and view your policy.

Go to puls.com and click Log In in the top right corner.
From the portal you can file claims, book services, view your policy, update your payment method and manage your account.

1. Enter in email address you used to purchase your membership
2. You'll receive a 6-digit verification code to your email address that you'll be asked to enter into the login page of the portal. Once you enter that, you're logged in.

No password is necessary. To update your email address, contact support@puls.com. If needed, you can reset your password on the login page.

You can update your payment details in your Member Portal. (If needed, customers can be directed to support while payment editing is being updated in the app.)

Your monthly fee keeps your coverage active throughout the year. The service call fee (SCF) of $89 helps cover the cost of sending a licensed technician to your home. Most warranty providers charge the same fee (sometimes called a deductible or co-pay). Puls keeps this fee at $89, which is lower than many competitors.

Yes. Your annual coverage amount resets at the start of each new plan year.

No. Like most warranties, unused coverage does not result in a refund.

Yes. You can cancel at any time.

• Within 30 days: Full refund (minus any sign-up discount larger than your first-month payment).
• After 30 days: Pro-rated refund, minus any paid claims, unpaid service fees, and a $50 administrative fee.

Cancellations must be submitted in writing or via email.

Yes. We can transfer the policy into a new name (if the home is sold) for the remainder of the policy.

Yes, this is possible. Log into the portal and scroll down to 'My Membership', then select 'payment method' and then select 'update payment method'.

This was sent to you via email on the day of purchase. If you have trouble accessing, please reach out to support@puls.com.

Puls is a paperless company. However, you can download or print your policy anytime from the app or Member Portal.

No, but you can view your plan coverage on the contract sent in your welcome email.

You can reach us 24/7 via:

• The support page on puls.com
• Email us at support@puls.com
• Phone number - 800-997-8034